Contact Us
Prefer email. We read every serious message about this site’s guides — and we will tell you quickly if your issue belongs with GGPoker’s official support instead.
Response expectations
- We aim to reply within a few business days
- Complex research questions may take longer
- Account, payment, or KYC issues must go to GGPoker in-client support
Where your question should actually go
Most emails we receive belong somewhere else. This table will get you an answer faster than we can.
| Your situation | Who can resolve it | Why |
|---|---|---|
| Locked out, password reset, 2FA problems | Official in-client support | Only the operator can authenticate you and touch the account |
| A deposit or withdrawal has not arrived | Official in-client support, then your payment provider | We have no visibility into the cashier or the payment rail |
| Verification documents rejected | Official in-client support | They hold the file and the rejection reason; see our banking guide for what usually causes it |
| A bonus did not credit, or was voided | Official in-client support | Terms are enforced by the operator; our bonus page explains the mechanics only |
| Something on this site looks wrong or out of date | Us | That is the part we control, and the correction we want to hear about |
Writing a message we can act on
Not a formality — corrections with a source get fixed the same week; vague reports usually cannot be actioned at all.
- Name the page — the URL is ideal, the page title is enough.
- Quote the sentence you think is wrong, so we are looking at the same line.
- Tell us what is correct, and where you saw it — a screenshot of the client or a link to the operator’s own terms.
- Mention your region if it matters. Many differences on this site come down to which build you are served.
Never send us personal documents.We have no reason to see your ID, proof of address, card images, account numbers or verification codes, and we will not ask for them. Anyone who does — whoever they claim to be — is not us and is not the operator.
What we can help with
- ✓ Clarifying something unclear in our guides
- ✓ Flagging a broken link or outdated bonus note on ggpukepoker.cn
- ✓ Partnership / affiliate disclosure questions about this site
- ✓ Editorial corrections with a source we can verify
We cannot: reset passwords, move funds, unlock bonuses, or escalate tickets inside GGPoker. Those requests need the official client help desk.